Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.
With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business.
This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special.
Service Analyst
This position is fix-term contract for the maternity cover
About the role
As the Service Analyst, you will be responsible for the oversight and management of R&D Tech GxP and non- GxP applications, not only ensuring tha t service delivery meets the organizatio n and ITSM standards, but also driving continuous improvement in service processes. The role requires keeping applications in scope compliant, understanding the business and stakeholders needs while keeping the effective re lationships and providing best in class Service Management by promoting ITIL best practices in R&D Tech area .
Key responsibilities
Ensuring respective R&D Tech services and processes are compli ant with related GxP standards and securing synchronization of the ServiceNow baseline to achieve peak operational standards .
Discovering avenues for optimizing service delivery processes, streamlining workflows, and improving efficiency while ensuring adherence to compliance and maintaining quality standards .
Collaborating with Service Management lead and team day-to-day to maintain ITSM frameworks to ensure efficient and effective delivery of Tech Service Management.
Fostering connections and building strong relationships with stakeholders, including business owners, product owners, both internal and external Tech team to understand their needs and achieve high standards of R&D Tech Services.
Creating and maintaining controlled governance documentation for applications in scope for service processes and procedures to ensure accura cy and accessibility.
Overseeing vulnerability management activities and coordinating with tech teams and stakeholders to identify, assess, manage and remediate them based on the work frame .
Qualifications and skills
Essential
Good u nderstanding of ITIL based service management processes ( ITIL Foundation v4 certification is a plus )
Proven experience in Tech Service Management, business analysis, or a related role with a focus on Service Improvement & Analysis scope
Hands-on experience working with ITSM platforms (ie ServiceNow) by managing configurations (application, service, server, database) in CMDB
Previous experience with technical do cu mentation creation and maintenance
Familiar with SaaS solutions and cloud-based technology systems
Knowledge of managing end to end lifecycle of vulnerability activities
Preferred
Excellent communication and interpersonal skills, with the ability effectively collaborate with cross-functional teams
Demonstrated experience in stakeholder management, compliance, and ITSM practices
Expertise in integrating agile methodologies within professional frameworks
Able to manage multiple tasks and can prioritize effectively to meet timelines
Adaptability to enable flexibility in navigating change and evolving priorities and respecting the timelines
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Opportunities for growth
None of us should ever feel like we are standing still. Instead, we want Haleon to be a place where we feel like we are always progressing.
Improving everyday health takes dedication. Energy. Effort. So we look to reward your contribution with a benefits package that includes:
Career at one of the leading global healthcare companies
Hybrid work
Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement)
Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
Family benefits (extra parental leave, caregiver's policy)
Life insurance and pension plan
Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic)
Private medical package with additional preventive healthcare services for employees and their eligible counterparts
Sports card (Multisport)
Personalized learning approach
Supportive community and integration events
Modern office with creative rooms
Free car and bike parking
Why Join Us? ?
The future of everyday health is changing. And we're the?people changing it. In front of us is an incredible?opportunity to go beyond what any of us have done?before. And make everyday health more achievable,?more inclusive and more sustainable. For more and more?people. So?join us, as we build one of the world's leading?consumer healthcare companies. Join us to innovate our?category-leading brands. To better understand people's?everyday health needs. To tackle the biggest barriers?that stand in their way. To change individual and societal?behavior.? Join us to work with colleagues who share your restless?energy. To explore your interests. To stretch yourself to?do the best work of your career. And join us, as together?we build a working experience that encourages us all to?lead happier, healthier, more productive lives.? The way we see it, every day is an opportunity for better.?And we're going all in to realize it.?
Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.
